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Managed Hosting & Support

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Managed Hosting & Support — Digital Trace Agency

A hacked or crashed website doesn't just cost you money — it destroys the trust you spent months building. Our Managed Hosting & Support keeps your site fast, secure, and online 24/7, so your business never goes dark at the worst possible moment.

We monitor, update, back up, and protect your site daily — so you never have to think about it. If something breaks, we fix it before you even notice. Total peace of mind, completely hands-off for you.

What You Get

  • 99.9% Uptime — Your Site is Always Open for Business
  • Daily Backups So You Never Lose a Single Thing
  • We Fix Issues Before They Cost You Customers

What does managed hosting actually include?

Hosting on infrastructure we monitor, a global CDN, SSL, daily off-site backups with one-click restore, core and plugin updates applied and tested, malware scanning, uptime monitoring with alerts, and a 99.9% uptime target. You do not get a control panel full of things you have to remember to do.

What counts as support, and what costs extra?

Content edits, plugin and platform updates, fixing anything that breaks, performance tuning and security response are all included. New pages, new features and design work are quoted separately, because they are projects rather than maintenance.

What happens if my site goes down or gets hacked?

Uptime monitoring alerts us, not you. For a compromise we restore from the most recent clean backup, close the entry point and tell you plainly what happened and what we changed. Daily off-site backups mean the worst case is losing a day, not a website.

Do I have to move my site to you?

No, and we will not hold your site hostage either way. If you want us to host it we handle the migration including DNS, with no downtime. If you would rather stay where you are, we can still take on support-only work, though we cannot guarantee uptime on infrastructure we do not control.

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Managed Hosting & Support: common questions

How fast do you respond to support requests?
Same business day for normal requests, and immediately for anything down or compromised, because uptime monitoring alerts us before you notice. We will tell you the current queue rather than quote a response time we cannot hold.
Can you host a site you did not build?
Yes. We audit it first and tell you what we find - if there is a security or performance problem we would inherit, you will hear about it before you move, not after.
Is there a long contract?
Monthly, and you can leave with your site and data intact. Hosting that is hard to leave is a business model, not a feature.